Puhera Telegram Integration

• What it does Runs the Puhera assistant as a Telegram bot for your customers
• Knowledge source Your Puhera knowledge base: website, files, FAQ, product catalog
• Buttons Option buttons are turned into Telegram's own buttons
• Panel Conversations from every channel in one place, with a source label

For businesses that work with communities, tech-minded audiences and announcement channels, Telegram is a natural part of talking to customers. When a customer asks a question there, they want the answer in the same place rather than being sent to another app.

The Puhera Telegram integration runs the same AI assistant on this channel. You do not build a separate bot or rewrite your content; the assistant knows as much on Telegram as it does on your website.

It answers repetitive questions from your knowledge base, with cited sources:

• Policy questions such as delivery times, return terms and payment options
• Business details such as opening hours, service areas and pricing
• Catalog questions about product features and stock (when your catalog is connected to Puhera)
• Setup, how-to and common problems

We explain how to prepare that knowledge on the AI knowledge base page.

The option buttons the assistant offers are automatically converted into the channel's own buttons on Telegram. Customers can move forward with a tap instead of typing, and you do not design a separate flow for every platform.

Complaints, return exceptions and personal situations need a person. Handoffs from Telegram land in the same live support panel as those from your other channels; the agent sees the conversation with the bot, so the customer never has to explain it again.

Details are on the live chat and human handoff page.

Telegram is one of the channels Puhera supports. The same assistant can also run on your website, on WhatsApp, Instagram DM and Messenger, and on the phone. Update the information once and every channel answers with it.