Integrations
Puhera Messenger Integration
The Puhera Messenger integration answers the messages sent to your Facebook page from the same knowledge base as your website assistant, with cited sources. Frequent questions are handled instantly, and a conversation can be handed to a live agent when it needs a person. As a Meta Tech Provider, Puhera connects to Messenger through Meta's official infrastructure.
At a glance
- What it does Answers messages sent to your Facebook page with the Puhera assistant
- Connection type Meta's official infrastructure (Meta Tech Provider)
- Knowledge source Your Puhera knowledge base: website, files, FAQ, product catalog
- Live support Conversations can be handed to a live agent when needed
Why is Messenger still an important support channel?
Many businesses with a Facebook page get their customers' questions through Messenger. Questions that arrive under a post or as a direct message can turn into a workload that keeps interrupting the team.
The Puhera Messenger integration meets those messages with the same knowledge as your website assistant. Your team spends its time on the topics that need a person instead of repeating the same answers.
What can the assistant handle on Messenger?
It answers repetitive questions from your knowledge base, with cited sources:
- Policy questions such as delivery times, return terms and payment options
- Business details such as opening hours, service areas and pricing
- Catalog questions about product features and stock (when your catalog is connected to Puhera)
- Setup, how-to and common problems
You can prepare the knowledge base the way we describe on the AI knowledge base page.
What does Meta Tech Provider mean?
Puhera is part of Meta's Tech Provider program. The Messenger connection is built on Meta's official infrastructure.
Messenger, Facebook and Meta are trademarks of Meta Platforms, Inc. Puhera is not an affiliate of Meta; as a Tech Provider it uses Meta's infrastructure.
What happens when the bot can't answer?
Complaints, return exceptions and personal situations need a person. In Puhera a conversation can be handed to a live agent together with the bot transcript.
Details are on the live chat and human handoff page; to keep conversations traceable, see the ticketing system too.
One knowledge base, several channels
Messenger is one of the channels Puhera supports. The same assistant can also run on your website, on WhatsApp and on Instagram DM. Update the information once and every channel answers with it.
How do you use the Puhera Messenger integration?
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Create your bot in Puhera
Crawl your website and add your files and FAQ to build the bot's knowledge base.
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Set the tone and directive
Choose a tone that fits your brand and define which topics the bot should answer.
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Enable the Messenger channel
Turn on the Messenger channel in the Puhera panel to get your assistant ready for it.
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Test with real questions
Run test conversations with the questions your customers ask most and check the cited sources.
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Go live and monitor
Switch the channel on and review conversations in the first days to fill gaps in the knowledge base.
How does Puhera work on Messenger?
The Puhera assistant answers messages that arrive on your Facebook page through Messenger, using the same knowledge base as the assistant on your website. Answers come with cited sources.
Is Puhera a Meta Tech Provider?
Yes. Puhera is a Meta Tech Provider and connects WhatsApp, Instagram DM and Messenger through Meta's official infrastructure.
Can I hand a Messenger conversation to a live agent?
Yes. When the bot cannot answer or the topic needs a person, the conversation can be handed to a live agent.
Do I need a separate knowledge base for Messenger?
No. The same assistant and knowledge base run on several channels; you only update the information once.
Can Puhera answer in different languages?
Yes. Puhera can reply in multiple languages with AI, which helps pages with customers in different countries.
Can I try Puhera for free?
Yes. You can try it free for 7 days with no credit card, just email verification; the trial has a lower credit limit and a few other limits.
Try Puhera with your own data.
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