Features
AI Knowledge Base
The Puhera AI knowledge base makes sure your chatbot speaks only from your own information. It automatically crawls your website, reads PDF, Word, PowerPoint and text files, and connects your FAQ and your Google Merchant or T-Soft product catalog. Every answer shows its source, so visitors and your team can verify where it came from. File uploads and web crawling are included on every plan.
At a glance
- Knowledge sources Website crawling, PDF/Word/PowerPoint/text files, FAQ, product catalog
- Catalog sync Google Merchant feed or T-Soft
- Answer style A cited source in every answer
- Plans Files and web crawling on every plan, including Starter
What is an AI knowledge base?
A knowledge base is the pool of content a chatbot draws on when it answers questions. A general-purpose AI model talks from what it learned on the internet; a bot running on a Puhera knowledge base talks from your policies, products and processes.
This approach is often called RAG (retrieval-augmented generation): the bot first finds the parts of your knowledge base that relate to the question, then writes the answer based on that content.
Which sources can you add to a Puhera knowledge base?
- Website crawling: Give Puhera your site address and it crawls your pages automatically. FAQ, shipping, returns and about pages quickly become the bot's knowledge.
- File uploads: PDF, Word, PowerPoint and text files. Ideal for product manuals, price lists, service brochures and training documents.
- FAQ / knowledge base: Add your most common questions and their approved answers directly.
- Product catalog: Sync your products from a Google Merchant feed or T-Soft so the bot describes features and stock based on the catalog. See the Google Merchant integration and the T-Soft integration.
On the Pro and Enterprise plans, you can also add external sources such as Notion through MCP connections.
Why do cited answers matter?
A citation tells you which document or page an answer is based on. Puhera shows the source behind every answer.
- Trust for visitors: Seeing the return policy page next to "You can return this within 30 days" makes the answer verifiable.
- Oversight for your team: When you spot a wrong answer, you know right away which document needs fixing.
- Controlled content: The bot is designed to stay anchored to your content instead of making things up on topics your knowledge base doesn't cover.
We cover this in depth in AI chatbot answers with citations.
How do you build a good knowledge base?
A bot is only as good as the content you give it. A short checklist:
- List the 20 to 30 questions your support team hears most and make sure each answer is written down in a source.
- Resolve contradictions: two different return windows for the same case confuse the bot and the customer.
- Remove expired campaigns and outdated pricing pages.
- Re-crawl your site or replace the file whenever content changes.
For a step-by-step guide, read how to build a chatbot knowledge base.
How do you set up a Puhera knowledge base?
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Create your chatbot
Start a new bot in Puhera; the 7-day free trial needs no credit card.
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Crawl your website
Add your site address and Puhera crawls your pages automatically.
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Add files and your FAQ
Upload PDF, Word, PowerPoint or text files and add your frequently asked questions.
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Connect your product catalog
If you sell online, turn on catalog sync with a Google Merchant feed or T-Soft.
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Test and publish
Ask real questions in preview, check the cited sources, then publish with a link or an embed script.
Which file types can I upload to the Puhera knowledge base?
You can upload PDF, Word, PowerPoint and text files. Website crawling, your FAQ and your product catalog can also serve as knowledge sources.
How does the bot handle a question my knowledge base doesn't cover?
The Puhera bot is built to answer from your content. For questions without an answer, you can expand the knowledge base or hand the visitor off to a live agent.
Is a source shown with every answer?
Yes. Puhera shows the source behind every answer, so visitors and your team can verify it.
How do I connect my product catalog to the bot?
Your catalog syncs through a Google Merchant feed or the T-Soft integration. The bot answers product questions based on that catalog.
Which plans include the knowledge base?
File uploads, web crawling and FAQ are included on every plan, including Starter. MCP and e-commerce integrations are on the Pro and Enterprise plans.
Can the bot answer in languages other than my content's language?
Yes. Puhera can answer in different languages with AI, so visitors can get replies in their own language even if your knowledge base is in Turkish or English only.
Try Puhera with your own data.
Free for 7 days, no credit card. Connect your sources, test the bot in preview, and publish when you are ready.
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