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Integrations

Puhera JivoChat Integration

The Puhera JivoChat integration lets you run the Puhera AI assistant inside the JivoChat setup you already use on your site. The two systems are connected via a webhook integration, and Puhera answers repetitive questions from your own knowledge base with cited sources. You lighten your team's routine workload without changing the live chat setup they rely on.

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At a glance

  • What it does Runs the Puhera AI assistant inside your existing JivoChat setup
  • Connection type Webhook integration
  • Knowledge source Your Puhera knowledge base: website, files, FAQ, product catalog
  • Best for Teams that want AI without switching live chat tools

Who is the JivoChat integration for?

Some teams have used JivoChat for live chat for years. Agents know the screens, and the processes are settled. For them, adding AI to the existing setup is far less disruptive than moving to a new chat tool.

That is exactly what the Puhera JivoChat integration is for. You keep JivoChat and still get Puhera's AI assistant, which answers from your own data. Your agents stay in the tool they know, while the routine questions shift to AI.

What does a webhook integration mean?

A webhook is an automatic HTTP request that one system sends to another when something happens, for example when a new message arrives. Puhera and JivoChat are connected this way, which lets the Puhera assistant respond to conversations coming in through JivoChat.

The advantage is that each system keeps doing its own job. JivoChat remains the chat interface and agent workspace, while Puhera generates answers from your knowledge base.

What can the Puhera assistant handle inside JivoChat?

The AI assistant is ideal for the questions your team answers over and over every day:

  • Policy questions such as delivery times, return terms and payment options
  • Business details such as opening hours, service areas and pricing
  • Catalog questions about product features and stock (when your catalog is connected to Puhera)
  • Setup, how-to and common technical questions

Puhera shows the source behind every answer. We explain how to build that knowledge on the AI knowledge base page.

What happens when the bot can't answer?

Not every question should be automated. Complaints, return exceptions and personal situations need a person's attention, and teams on JivoChat already handle those conversations with their own agents.

You can also consider Puhera's own live support module, which offers a priority queue, the bot transcript for the agent and a seamless handoff. See live chat and human handoff, and read chatbot-to-human handoff for how to design a good handoff scenario.

How do security and management work?

Integrations in Puhera are installed per organization, and panel access is managed with Owner, Admin, Editor and Viewer roles. Your data is protected over a secure connection, and API access uses token-based security. You still manage the knowledge base, tone and directives from the Puhera panel.

How do you set up the Puhera JivoChat integration?

  1. Create your bot in Puhera

    Crawl your website and add your files and FAQ to build the bot's knowledge base.

  2. Set the tone and directive

    Choose a tone that fits your brand and define which topics the bot should answer.

  3. Connect JivoChat via webhook

    Enable the JivoChat integration and connect the two systems with a webhook.

  4. Test with real questions

    Run test conversations with the questions your team gets most and check the cited sources.

  5. Go live and monitor

    Turn on the integration and review conversations in the first days to fill gaps in the knowledge base.

Do I have to leave JivoChat to use Puhera?

No. The integration exists so you can keep your JivoChat setup and run the Puhera AI assistant within it.

How are Puhera and JivoChat connected?

The two systems are connected via a webhook integration. That connection lets the Puhera assistant answer conversations in your JivoChat setup from your own knowledge base.

What does the bot base its answers on?

On the knowledge sources you add to Puhera: website crawling, PDF/Word/PowerPoint and text files, your FAQ and, if connected, your product catalog. Answers come with cited sources.

Can Puhera answer in different languages?

Yes. Puhera can reply in multiple languages with AI, which helps sites that get visitors from different countries.

How do I update what the bot knows?

You update the knowledge base in the Puhera panel: upload new files, re-crawl your site or add to your FAQ.

Can I try Puhera for free?

Yes. You can try it free for 7 days with no credit card, just email verification; the trial has a lower credit limit and a few other limits.

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