Puhera Integrations

• Native integration T-Soft (order lookup, customer verification, catalog sync)
• MCP connections Shopify, WooCommerce, Notion, Calendly
• Feed and webhook Google Merchant product feed, JivoChat webhook integration
• Which plan? E-commerce and MCP integrations are on Pro and Enterprise

Puhera uses three kinds of connections to extend what your chatbot knows and what it can do. Each one solves a different problem, and a single store can combine them.

• Native integration: For stores running on T-Soft, Puhera handles order lookup, verifies the customer before sharing order details, and syncs the product catalog.
• MCP connections: Shopify, WooCommerce, Notion and Calendly. The bot reaches the data in these tools and performs the actions you allow, such as answering product questions, looking up orders or guiding a visitor toward a booking.
• Catalog feed and webhook: A Google Merchant product feed brings your catalog into the knowledge base. Teams already on JivoChat connect through a webhook integration.

On top of that, the external HTTP request (webhook) action on the visual automation canvas lets a conversation call your own systems. If your store runs on Shopify, the Shopify integration page is a good place to start; T-Soft merchants should see the T-Soft integration.

MCP (Model Context Protocol) is an open protocol that gives AI applications a standard way to connect to external tools and data sources. Instead of a custom integration for every tool, the tool describes what can be done through an MCP server, and the chatbot uses those capabilities inside the conversation.

In Puhera, MCP servers are how you connect external data sources to your bot. In practice:

• With Shopify or WooCommerce, the bot searches products, recommends items and checks order status.
• With Notion, it draws on content your team keeps in Notion.
• With Calendly, it steers booking-related conversations to the right next step.

Once a connection is in place, you choose which actions the bot is allowed to take. For a deeper walkthrough, read what MCP means for chatbot integrations.

Integrations unlock by plan:

• Starter: Knowledge base (file uploads and website crawling), FAQ / knowledge base integration and a public link. Store and MCP integrations are not included.
• Pro: MCP integrations (Notion, Calendly and more) plus e-commerce integrations (Shopify, WooCommerce, T-Soft) for product recommendations, order lookup and similar actions. Live support handoff and lead capture are also on Pro.
• Enterprise: Everything in Pro, plus CRM integration, the ticketing system, custom model connection and multi-organization support.

Not sure which plan fits? Start with the 7-day free trial. No credit card is needed, only email verification.

Once a chatbot can reach store data, security settings matter. In Puhera these controls sit with you:

• Scoped access: You authorize access when you connect a tool, and you decide which actions the bot may take.
• Customer verification: With the T-Soft integration, the bot verifies the customer before it shares order details.
• Role-based access: Owner, Admin, Editor and Viewer roles control who on your team can manage integrations, and plugins are installed per organization.
• Publishing safeguards: Domain restriction, embed-origin protection, visitor blocking and token-based API security.

Yes. Puhera is a Meta Tech Provider, so you can use your chatbot on WhatsApp, Instagram DM and Messenger in addition to your website. These channels connect through Meta's official infrastructure.

• WhatsApp: Answer questions from your knowledge base in the app your customers use most.
• Instagram DM: Answer messages that arrive on Instagram from the same knowledge sources.
• Messenger: Meet the messages sent to your Facebook page in Messenger.

WhatsApp, Instagram and Messenger are trademarks of Meta Platforms, Inc.