Puhera T-Soft Integration

• Connection type Native (built-in) integration
• What it does Order lookup, customer verification, catalog sync
• Security Order details are shared only after the customer is verified
• Which plan? Pro and Enterprise

In a T-Soft store's support inbox, the most common message is very likely "where is my order?" The Puhera T-Soft integration is built to answer that question, along with product questions, without your team stepping in.

The integration is native in Puhera, so you do not need a separate MCP connection or middleware for T-Soft. It brings three core capabilities:

• Order lookup: Customers check their order status right in the chat window.
• Customer verification: Before sharing order details, the bot verifies that the person asking is the order owner.
• Catalog sync: Your product catalog is brought into the knowledge base, so the bot knows your products.

Order data can include personal information such as a name, an address and the items purchased. A chatbot without verification could show those details to anyone who happens to know an order number.

With the Puhera T-Soft integration, the bot verifies the customer before it shares order details. Until verification is complete, the order contents stay closed. That protects your customers' data and makes the chatbot easier to trust.

Puhera's general security controls add to this: domain restriction, embed-origin protection, visitor blocking, token-based API security and Owner / Admin / Editor / Viewer roles.

Imagine a cosmetics store running on T-Soft. A typical flow might go like this:

1. A visitor types, "When will the order I placed yesterday ship?"
2. The bot verifies the customer before going into order details.
3. Once verified, it shares the order status from T-Soft data.
4. In the same chat the visitor asks, "Is there an alternative to this serum for sensitive skin?" and the bot recommends products from the synced catalog.
5. If the topic turns into a return request, the bot hands off to a live agent along with the transcript.

The order tracking chatbot page covers order lookup in depth, and our T-Soft order lookup guide walks through the T-Soft specifics.

Catalog sync brings your T-Soft products into the Puhera knowledge base. The bot then answers product questions from your catalog rather than guessing, and can recommend products that fit a shopper's need.

• Questions about product details and options
• Recommendation requests like "do you have something similar to this?"
• Tracking purchases of recommended products in conversion and revenue reports

Shipping times, return conditions and payment options live on your site's pages rather than in the catalog. Add them to the knowledge base with website crawling or file uploads, and the bot answers product and policy questions in the same chat, with sources cited.